Our Customers Say
“I am very pleased with the service my Auntie receives - she has said many times that it is the best thing she has done, having Medico carers to assist her. She has built up a good relationship with her carers, and trusting them enough to let them into her home is a big achievement.”
Relative of Service User, Stoke
Quality Assurance
Our Commitment
Nestor is committed to being a quality organisation. By "quality" we mean ensuring
all the services we deliver are of a high standard.
We work to achieve a quality service by:
- Ensuring the people we care for receive a quality service at all times meeting
and exceeding their expectations
- Striving to meet and exceed the regulations required of the Group as set by Care
Standards
- Listening, investigating, reporting and learning from all the customer comments
received by the organisation
We achieve this by:
- Having clear policies and processes across the organisation and ensuring our people
are aware of and understand them
- Recruiting the best clinicians available to meet the needs of the people and patients
care for
- Continually training our staff and clinicians to meet and exceed the needs of
our patients and customers
- Learning from our experiences to continually improve our services
We are able to measure the effectiveness of our quality by:
- Carrying out regular audits across the Group and changing processes and procedures
where necessary
- Embracing any recommendations from Care Standards to improve our services
- Carrying out independent and objective customer surveys to monitor views about
the services we provide to the people we care for and making changes where necessary
- Recognising and rewarding our staff for excellence and commitment in increasing
the standards of care they provide