Quality Assurance

Our Commitment

Nestor is committed to being a quality organisation. By "quality" we mean ensuring all the services we deliver are of a high standard.

We work to achieve a quality service by:

• Ensuring the people we care for receive a quality service at all times meeting and exceeding their expectations
• Striving to meet and exceed the regulations required of the Group as set by Care Standards
• Listening, investigating, reporting and learning from all the customer comments received by the organisation

We achieve this by:

• Having clear policies and processes across the organisation and ensuring our people are aware of and understand them
• Recruiting the best clinicians available to meet the needs of the people and patients care for
• Continually training our staff and clinicians to meet and exceed the needs of our patients and customers
• Learning from our experiences to continually improve our services

We are able to measure the effectiveness of our quality by:

• Carrying out regular audits across the Group and changing processes and procedures where necessary
• Embracing any recommendations from Care Standards to improve our services
• Carrying out independent and objective customer surveys to monitor views about the services we provide to the people we care for and making changes where necessary
• Recognising and rewarding our staff for excellence and commitment in increasing the standards of care they provide