News
High patient satisfaction rates for Primecare’s out of hours service in Wales
Primecare, which runs out of hours urgent care services in parts of Wales, has been rated highly in an independent research project looking at patient experience of unscheduled care services across the country.
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Our Customers Say
“I like the continuity of having one main carer (who is outstanding) and that I have a small core of carers who cover holidays and sickness who have all provided an excellent service. I cannot praise my carer, highly enough - she has made such a difference to my life. I have recommended your agency to as many people as possible as a result of the excellent care I have received.”
Service User, Kent
Quality Assurance
Our Commitment
Nestor is committed to being a quality organisation. By "quality" we mean ensuring
all the services we deliver are of a high standard.
We work to achieve a quality service by:
- Ensuring the people we care for receive a quality service at all times meeting
and exceeding their expectations
- Striving to meet and exceed the regulations required of the Group as set by Care
Standards
- Listening, investigating, reporting and learning from all the customer comments
received by the organisation
We achieve this by:
- Having clear policies and processes across the organisation and ensuring our people
are aware of and understand them
- Recruiting the best clinicians available to meet the needs of the people and patients
care for
- Continually training our staff and clinicians to meet and exceed the needs of
our patients and customers
- Learning from our experiences to continually improve our services
We are able to measure the effectiveness of our quality by:
- Carrying out regular audits across the Group and changing processes and procedures
where necessary
- Embracing any recommendations from Care Standards to improve our services
- Carrying out independent and objective customer surveys to monitor views about
the services we provide to the people we care for and making changes where necessary
- Recognising and rewarding our staff for excellence and commitment in increasing
the standards of care they provide