Our Customers Say
“Mum is really happy with the service and praises the office staff (particularly Christine) who ensures that someone is always available to come to check on mum. Undoubtedly the services enables mother to live comfortably in her own home.”
Relative of Service User, Norfolk
Social Care Services
Our business
The term 'social care' describes the care of people, of any age, which meets their
common human needs and gives them a certain quality of life. It also describes all
types of care for a person that does not involve hospitalisation.
Social Services' funds are allocated to sectors of the population such as older
people, children and families, people with either learning or physical disabilities,
mentally ill adults and asylum seekers. Funds can also be allocated by the place
and/or means of care, such as day and domiciliary care or residential provision.
The market for the provision of care for individuals in their own home continues
to grow with more than three million hours of care undertaken every week in the
UK. With people living longer and the desire from all parties involved to enable
individuals to lead their lives as independently as possible, the growth in demand
for these services should continue. Since the early 1990's Local Authorities have
consistently increased the proportion of these services outsourced to the private
sector. By 2005, 73% of such care was provided by the independent sector.
The services we offer
We offer a complete care service, from an initial assessment to determine the service
user's needs, through to the delivery of the care directly to the service user.
This model of service means we are able to organise complex resource and delivery
initiatives, managed locally to best meet the needs of those requiring social care
services such as domestic, practical and personal care. Whether care services are
commissioned by public funds, through Local Authorities, or by a person privately,
our focus is to provide a locally based trained workforce able to meet the needs
of our service users.
Care for specialist sectors
Older people - providing older people with the best possible
quality of care enables them to make choices about their quality of life. Working
together within the existing care network can provide sometimes very simple solutions.
Domestic services can provide assistance with nutrition, often through basic support
tasks like accompanied shopping and helping prepare meals whilst at the same time
helping the individual to retain or regain key skills themselves.
Older people are also able to benefit from practical services, such as accompanied
day centre participation, gardening, dancing and music clubs; activities tailored
as closely as possible to the person's own preferences, culture or religion. A key
element of our services is respite care, designed to ensure that primary carers
get some well needed respite themselves.
Our enhanced services such as those for older people with physical disabilities,
or specialist services for conditions like dementia or Alzheimer's, are flexible
and can keep pace with the person's needs. As a person gets older the complexity
of their needs can increase with the loss of mobility, dexterity, sensory ability
- such as vision and hearing loss - and also cognitive ability. Working in partnership
with the Local Authority, our breadth and experience in providing service delivery
solutions enables us to help a person make dignified choices and receive the right
care services.
Children's and families' services - designed to ensure that
the needs of every child are catered for. Particular attention is paid to ensure
that all members of the child's extended network, such as educational and housing
services are included in the design for children's services. We are able to provide
valuable support to children who may themselves have learning or physical disabilities.
Alternatively we provide services for children in situations where a parent or primary
carer has social care needs, such as alcohol or drug dependency issues.
Physical disabilities - our dedicated services provide a
range of options to people that may have extensive demands due to their physical
incapacity. Some of the most effective services are those that support a person
in a simple and practical way. These services also engender a sense of satisfaction
for the social care workers involved in providing high quality services. We are
able to relieve the pressures on care networks and the informal support groups as
well as providing support and enablement for the service users.
Learning disabilities - our specialist services seek to
provide increased independence and enable the best possible quality of life for
people of all ages with learning disabilities. By using the extensive experience
and knowledge in our social care businesses we are able to address the needs of
a wide range of people. Our training and education teams ensure that the social
care workers are suitably prepared and trained to support individuals. Many individuals
with severe and complex communication needs, sensory loss and challenging behaviors
are supported and enabled by our specialist care workers to make choices for themselves.
Mental health services - specifically designed to meet the
needs of service users who may have long-standing or transient mental health problems,
including people subject to guardianship and supervision orders under the Mental
Health Act.