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High patient satisfaction rates for Primecare’s out of hours service in Wales

Primecare, which runs out of hours urgent care services in parts of Wales, has been rated highly in an independent research project looking at patient experience of unscheduled care services across the country.

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Our Customers Say

“I have two regular Care Workers whom I regard as very close, caring friends to me and to my husband. The people in the office I have spoken to have always been friendly and helpful. I have no criticism whatsoever of GHC, only praise.”

Relative of Service User, Grimsby

Social Care News

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Social Care Services

Our business

The term 'social care' describes the care of people, of any age, which meets their common human needs and gives them a certain quality of life. It also describes all types of care for a person that does not involve hospitalisation.

Social Services' funds are allocated to sectors of the population such as older people, children and families, people with either learning or physical disabilities, mentally ill adults and asylum seekers. Funds can also be allocated by the place and/or means of care, such as day and domiciliary care or residential provision.

The market for the provision of care for individuals in their own home continues to grow with more than three million hours of care undertaken every week in the UK. With people living longer and the desire from all parties involved to enable individuals to lead their lives as independently as possible, the growth in demand for these services should continue. Since the early 1990's Local Authorities have consistently increased the proportion of these services outsourced to the private sector. By 2005, 73% of such care was provided by the independent sector.

The services we offer

We offer a complete care service, from an initial assessment to determine the service user's needs, through to the delivery of the care directly to the service user. This model of service means we are able to organise complex resource and delivery initiatives, managed locally to best meet the needs of those requiring social care services such as domestic, practical and personal care. Whether care services are commissioned by public funds, through Local Authorities, or by a person privately, our focus is to provide a locally based trained workforce able to meet the needs of our service users.

Care for specialist sectors

Care for older people

Older people - providing older people with the best possible quality of care enables them to make choices about their quality of life. Working together within the existing care network can provide sometimes very simple solutions. Domestic services can provide assistance with nutrition, often through basic support tasks like accompanied shopping and helping prepare meals whilst at the same time helping the individual to retain or regain key skills themselves.

Older people are also able to benefit from practical services, such as accompanied day centre participation, gardening, dancing and music clubs; activities tailored as closely as possible to the person's own preferences, culture or religion. A key element of our services is respite care, designed to ensure that primary carers get some well needed respite themselves.

Our enhanced services such as those for older people with physical disabilities, or specialist services for conditions like dementia or Alzheimer's, are flexible and can keep pace with the person's needs. As a person gets older the complexity of their needs can increase with the loss of mobility, dexterity, sensory ability - such as vision and hearing loss - and also cognitive ability. Working in partnership with the Local Authority, our breadth and experience in providing service delivery solutions enables us to help a person make dignified choices and receive the right care services.

Children's and families' services

Children's and families' services - designed to ensure that the needs of every child are catered for. Particular attention is paid to ensure that all members of the child's extended network, such as educational and housing services are included in the design for children's services. We are able to provide valuable support to children who may themselves have learning or physical disabilities. Alternatively we provide services for children in situations where a parent or primary carer has social care needs, such as alcohol or drug dependency issues.

Physical disabilities

Physical disabilities - our dedicated services provide a range of options to people that may have extensive demands due to their physical incapacity. Some of the most effective services are those that support a person in a simple and practical way. These services also engender a sense of satisfaction for the social care workers involved in providing high quality services. We are able to relieve the pressures on care networks and the informal support groups as well as providing support and enablement for the service users.

Learning disabilities

Learning disabilities - our specialist services seek to provide increased independence and enable the best possible quality of life for people of all ages with learning disabilities. By using the extensive experience and knowledge in our social care businesses we are able to address the needs of a wide range of people. Our training and education teams ensure that the social care workers are suitably prepared and trained to support individuals. Many individuals with severe and complex communication needs, sensory loss and challenging behaviors are supported and enabled by our specialist care workers to make choices for themselves.

Mental health services

Mental health services - specifically designed to meet the needs of service users who may have long-standing or transient mental health problems, including people subject to guardianship and supervision orders under the Mental Health Act.