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Comments we have received recently from our customers, workforce and patients. |
Primecare |
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"Just a short note to say thank you for the support you and your staff provided to the Walk In Centre over the Easter Bank Holiday.
The Centre treated over 700 people and the service provided by your team was excellent.
Please pass on our thanks to each member of your team for their contribution to the success of the Centre."
-- Received from a patient in Hampshire, April 2005 --
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"I would like to thank everyone at Primecare, for helping me through my emotional problems. The service has been great and also the help received from ourselves and her own GP is what kept her alive.
She said that people have actually shown genuine care and understanding and it felt good to give something back."
-- Received from patient in Flitwick, November 2004 --
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"Around 09:00am on the morning of Easter Saturday my wife called the medical emergency number on my behalf. She spoke to someone, located we believe in Birmingham. Ten minutes later a doctor telephoned us and took details of my condition, after a further ten minutes we had a call informing us of an appointment at 11:10, in Andover hospital. At exactly 11:10am the
doctor called my name.
Try as I may, I cannot find one single fault in, or cause to complain about, such excellent service performance. We were dealt with efficiently, and with understanding throughout."
-- From a relative of a patient in Bristol, April 2005 --
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Country Cousins |
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"I look back over the last 9 months of my mothers life with lots of laughter and contentment… everyone should have a Country Cousin!"
-- Relative of a Client, East Lothian, February 2005 --
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"May I take this opportunity to express my appreciation for the efficiency of your agency and the excellent care services provided. I should have no hesitation in recommending your service to others. Many thanks to you all."
-- Relative of a Client, Lincolnshire, June 2005 --
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 | Goldsborough Home Care |
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"I always find the carers extremely pleasant, helpful and efficient"
-- Service user of Goldsborough Tunbridge Wells, received via Kent Social Services routine Review Questionnaire, August 2005 --
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